Have you ever looked at your cell phone bill in disbelief? From the unexplained fees to unusual extras, I rarely can make sense of all the line items on a bill. I am an educated person (heck I even went to law school), so I think that I can see an error when it is obvious.
A little while back, I was reviewing our current cell phone bill. I looked at some of the monthly charges and noticed that I was definitely overcharged for my texting plan. We have two lines and the texting plans were charged significantly different for the both lines. After reviewing the bill, I called and asked for a refund.
What seemed like a simple process turned into an almost 2 hour ordeal. From dealing with a customer service agent who couldn't authorize a refund to managers that didn't understand the issue, I felt like banging my head against the wall. In the end, I did get my money back but the process was cumbersome and disheartening.
In today's marketplace, consumers deserve a better service experience. You are spending your family's hard earned dollars. No one wants to feel that their money is wasted on a company that doesn't care for their customer's needs.
US Cellular believes that customers deserve a better experience. To this company, it's customers are treated like good neighbors, not a number on a sheet of paper. That's where the Hello Better program got its start.
In today's marketplace, you have lots of options for service providers. The motto behind the Hello Better campaign is Goodby neglect, Hello respect.
According to a study conducted by U.S. Cellular, 43 percent of individuals are in the seven year itch phase with their wireless provider. Although they feel neglected, only 35 percent have broken up with their providers. Some consumers believe that all carriers are the same, so why bother to switch.
U.S. Cellular offers its customers more. From better rate plans to a rewards program, you are more than just number. Plus, this company offers additional bonuses like free overage protection, free battery swap and free incoming texts and calls.
Don't put yourself last with your cell phone carrier any more. Check out U.S. Cellular and say Hello Better!
Disclosure: I participated in this sponsored post campaign for One2One Network. All opinions stated are my own.
Thank you Cristine! I will be looking into this company!
ReplyDeleteCool, thanks for sharing!
ReplyDeleteI will check on this. We're in the process of possibly changing plans.Thanks!
ReplyDeleteThanks! I haven't heard of this service before.
ReplyDelete